If, in exceptional circumstances there is a shift you are unable to accept, we have enabled you to decline and view other available shifts. To select and book a replacement shift please follow these steps:  

• Select 'Venue Schedule' from the menu on the left-hand side
• Click the ‘book now’ button on the event. 
• Under the section 'available shifts', click 'select' on the shift(s) you want to add 
• Confirm your selections at the top of the page under 'My selections' by clicking purple 'book' button
• These additional shifts will appear as 'pending' in your 'my shifts' or 'current shifts' list, please click on the drop-down arrow and select to 'confirm'.

Alternatively, please contact your functional area (team) via the email address given in your roster email communication and they will be in touch with you regarding your issue.