If you need to rearrange your session you can do it yourself by viewing your booked session on your volunteer portal, clicking on the button that currently says ‘booked’ and changing this to ‘withdraw.’ You can then rebook your session in the same way as done previously.

Please note, if you need to change your training session within less than 7 days of your confirmed booking, you will need contact a member of our team by using the chat function on our website. On the bottom-right corner of the page, click on the pink 'Help/Chat' button if using a browser, or the pink '?/Chat' button if using a mobile device.