To change your chosen interview slot, please follow the instructions below:
- Please login to your volunteer portal using the same details you used to create your volunteer application. Once logged in you will be on the homepage and will see information about ‘What to expect at the Volunteer Selection Centre’. If you scroll further down the page, you will see your ‘Upcoming Sessions’ list.
- This section will list the interview session you have booked and on the right side will be a green button saying ‘Booked’. Click on the small arrow on the button and select ‘withdraw’ (if your session is more than 7 days away). Click ‘yes’ to confirm in the pop-up box, and then you will be back at the Dashboard and you can select a new session date/time. If you are within 7 days of your session, the button will only give you the option for ‘Change’ and you will need to contact the Contact Centre to assist.
- It will ask if you are sure, select ‘yes’
- Refresh your page
- You will now be able to book another slot by following the instructions on the HOW DO I BOOK MY INTERVIEW SLOT article.
Please note that once booked, you will be unable to change your interview session on the volunteer portal if the interview date is within 7 days.
If you do need to change your interview session within this time you can contact us via the pink 'chat/help button' if you are using a browser or look for the '? button' on a mobile device which is at the bottom right of this page.